Shipping policy

📦 SHIPPING POLICY

Last Updated: August 16, 2026

Thank you for shopping with SilverRushRareFinds. We take particular care when preparing and shipping antique and vintage silverware because many of our items are unique, valuable, fragile, or one-of-a-kind.

This Shipping Policy should be read together with our Shop Policies & Legal Notice, Return & Refund Policy, and Terms of Service.

1. Order Processing Time

Orders are normally prepared and shipped within 1–7 business days after payment has been successfully processed, unless a different processing time is stated in the individual product listing.

Business days generally exclude weekends and statutory holidays.

Certain oversized, unusually heavy, high-value, fragile, or specially packaged items may require additional preparation time. If a significant additional delay is expected, we will make reasonable efforts to notify you.

2. Shipping Carriers & Tracking

We use established Canadian and international shipping carriers, which may include:

  • Canada Post

  • Purolator

  • UPS

  • other appropriate carriers or shipping services where necessary.

The carrier and shipping service may be selected based on the destination, parcel size and weight, item value, delivery requirements, and service availability.

We generally use trackable shipping services for customer orders.

Where tracking is available, tracking information will be provided after shipment.

Please allow time for the carrier's tracking system to update after the shipping label has been created or the parcel has been accepted by the carrier.

3. Packaging

Antique and vintage silverware requires careful handling and packaging.

We use appropriate protective materials and, where necessary, multiple layers of protection to help minimize the risk of damage during transportation.

Packaging size and method may vary depending on the item's:

  • size and weight;

  • shape and construction;

  • fragility;

  • value; and

  • shipping destination.

Whenever reasonably practical and consistent with safe transportation, we seek to reuse or use recyclable packaging materials.

Certain large, heavy, unusually shaped, or fragile items may require special or separate packaging. Any material additional charge requiring customer approval will be disclosed before shipment.

4. Shipping Insurance

Depending on the item's value, destination, carrier, and shipping service, shipping insurance or carrier liability coverage may be included, purchased separately, or subject to carrier-specific limits and conditions.

For certain high-value items, we may require an insured or otherwise appropriate shipping service.

If you require a particular level of insurance or special shipping arrangement, please contact us before placing your order so that availability and any additional cost can be confirmed.

5. Expedited & Special Shipping

If you require expedited delivery or another special shipping arrangement, please contact us before placing your order whenever possible.

We will advise whether the requested service is available and whether additional shipping, insurance, or handling charges apply.

Expedited shipping generally affects carrier transit time only and does not necessarily eliminate order preparation or processing time.

6. Delivery Estimates

Any delivery dates or transit times displayed at checkout or provided by a shipping carrier are estimates unless expressly guaranteed by the applicable carrier service.

Actual delivery times may vary because of circumstances including:

  • destination;

  • carrier operations;

  • customs clearance;

  • weather;

  • service interruptions;

  • peak shipping periods;

  • strikes or labour disruptions;

  • security inspections; or

  • other circumstances outside our reasonable control.

We cannot guarantee a particular delivery date where the carrier does not provide a guaranteed delivery service.

Nothing in this section limits any mandatory rights available to customers under applicable consumer law.

7. International Shipping, Customs & Import Charges

We ship internationally to destinations supported by our Store and available shipping services, subject to applicable laws, carrier restrictions, and import requirements.

International shipments may be subject to customs inspection and clearance in the destination country.

Unless otherwise stated at checkout or required by applicable law, the buyer is responsible for any applicable:

  • customs duties;

  • import taxes;

  • VAT;

  • brokerage fees;

  • customs clearance fees; or

  • other governmental charges imposed by the destination country.

Customs clearance times vary by country and may cause delivery delays outside our reasonable control.

All customs documentation will accurately describe the merchandise and state the transaction value as required by applicable law.

We cannot declare merchandise as a gift, intentionally understate its value, or provide inaccurate customs information.

International customers are encouraged to review applicable import requirements before purchasing.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an address error after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once a parcel has entered the carrier's network.

If a parcel is returned because of an incorrect or incomplete address supplied by the customer, failure to collect the parcel, or another customer-related delivery issue, we will contact the customer after the parcel is returned to us.

Any reshipping charges or other costs will be handled in accordance with the circumstances and applicable law.

9. Delayed or Missing Shipments

If tracking information indicates an unusual delay or a parcel appears to be missing, please contact us so that we can review the shipment and, where appropriate, initiate an inquiry with the carrier.

Carrier investigations may require additional time and are subject to the carrier's procedures.

Where a shipment is confirmed lost, we will work with the customer and carrier to determine the appropriate resolution, including any applicable insurance claim, refund, or other remedy required by law.

Customers' mandatory legal rights are not limited by carrier investigation or insurance procedures.

10. Items Damaged During Shipping

If an item arrives materially damaged during transportation, please contact us as soon as reasonably possible, preferably within 14 days of delivery.

Please retain:

  • the damaged item;

  • the original shipping box or carton;

  • all internal packaging and protective materials; and

  • the shipping label.

Please provide clear photographs showing the damaged item, exterior packaging, interior packaging, and shipping label.

These materials may be required by the shipping carrier or insurer when investigating a claim.

We will work with you to assess the circumstances and, where appropriate, assist with a carrier or insurance claim and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

This reporting procedure does not limit any mandatory consumer rights or remedies.

11. Returned, Refused or Unclaimed Shipments

If a shipment is returned to us because it was refused, unclaimed, could not be delivered, or could not complete customs clearance, we will review the circumstances after the parcel has been returned to us.

Any refund, reshipping arrangement, shipping charge, customs-related charge, or other cost will be determined in accordance with the reason for return, our applicable policies, and mandatory consumer law.

Please do not intentionally refuse delivery as a substitute for following our Return & Refund Policy, unless required or permitted by applicable law.

For international returns, please contact us before sending merchandise back so that appropriate return instructions can be provided.

12. Contact Us

If you have questions about shipping, tracking, packaging, insurance, expedited delivery, or international shipping requirements, please contact us before placing your order or as soon as possible after an issue arises.

SilverRushRareFinds
Email: silverrushrarefinds@outlook.com

We are happy to provide additional shipping information for a particular item whenever reasonably possible.