Returns & Refund Policy

At SilverRushRareFinds, we want our customers to purchase with confidence. Most of our items are antique or vintage pieces with their own history, character, and signs of age. We therefore encourage you to carefully review all photographs, descriptions, dimensions, weights, materials, hallmarks, condition notes, and other information provided before making a purchase.

1. 14-Day Return Period

We accept return requests made within 14 days of delivery, subject to the terms and conditions set out below.

If you wish to return an item, please contact us within 14 days of receiving your order. Returns should not be sent without first contacting us and receiving return instructions.

For customers in the European Union, European Economic Area, United Kingdom, or any other jurisdiction where mandatory consumer laws provide statutory cancellation, withdrawal, or return rights, nothing in this policy limits those statutory rights.

2. Change-of-Mind Returns

If an item has been accurately described and photographed and you simply change your mind or decide that the item is not suitable for you, you may request a return within the 14-day return period.

For change-of-mind returns:

• The buyer is responsible for return shipping costs.

• Original shipping charges are generally non-refundable, except where otherwise required by applicable law.

• The buyer is responsible for ensuring that the item is safely and securely returned.

• Returns must be sent using a fully tracked shipping service.

• We strongly require shipping insurance covering the full purchase value of the item.

• The buyer is responsible for loss or damage occurring during return transit where permitted by applicable law.

International returns should be properly declared as “Returned Goods” or “Returned Merchandise”, as appropriate, to help avoid unnecessary import duties or taxes.

3. Condition of Returned Items

Returned items must be in substantially the same condition as when they were dispatched.

Items must not have been damaged, altered, repaired, dismantled, excessively polished, or handled in a way that materially reduces their value.

Whenever possible, please use the original packaging materials and repack the item with the same level of protection with which it was received.

Antique silver items, particularly teapots, coffee pots, trays, candlesticks, serving pieces, and other delicate or high-value objects, must be carefully protected against movement, impact, bending, or other damage during transit.

Where permitted by applicable law, we reserve the right to reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the item.

4. Antique & Vintage Condition

Please remember that many of the items offered by SilverRushRareFinds are decades old, more than 100 years old, and in some cases considerably older.

Antique and vintage silver should not be expected to be in the same condition as newly manufactured goods.

Normal characteristics associated with age and historical use may include, but are not limited to:

• light surface scratches and wear;

• natural patina and oxidation;

• minor dents or irregularities;

• interior discoloration or signs of use;

• age-appropriate wear to silver-plated surfaces;

• minor variations associated with hand craftsmanship or historical manufacturing methods; and

• other signs of age and use reasonably consistent with an antique or vintage item.

Where such characteristics have been reasonably disclosed in the listing description or photographs, or are reasonably consistent with the age and nature of the item, they will generally not be considered undisclosed defects.

Please examine all photographs and descriptions carefully before purchasing. If you have any questions about an item's condition, we encourage you to contact us before placing your order.

5. Incorrect Item or Materially Not as Described

If we have:

• sent you the wrong item;

• failed to disclose material damage or a significant condition issue that was not reasonably visible or described in the listing; or

• made a material error in the description of the item,

please contact us within 14 days of delivery and provide clear photographs of the item, packaging, and any relevant details.

Once the issue has been confirmed as our error, we will provide appropriate return instructions and cover reasonable return shipping costs.

Where applicable, the purchase price and any shipping charges required to be refunded by law will be returned to you.

6. Items Damaged in Transit

If your order arrives with significant shipping damage, please contact us as soon as reasonably possible and retain all original packaging materials.

To assist with a shipping or insurance claim, please provide:

• clear photographs of the damaged item;

• photographs of the exterior and interior packaging;

• photographs of the shipping label; and

• photographs showing any visible damage to the shipping box or package.

Please do not discard the original packaging until we confirm that it is no longer required.

We will assist with the shipping insurance or carrier claim where appropriate and provide a suitable resolution in accordance with applicable law and the circumstances of the shipment.

7. International Returns, Customs Duties & Taxes

For merchandise being returned to Canada, the package should, where appropriate, be clearly declared as:

“RETURNED GOODS – CANADIAN MERCHANDISE RETURN”

together with an accurate description of the contents and any required original shipment information.

If additional customs duties, taxes, brokerage charges, or clearance fees are incurred because a return was incorrectly declared or the return instructions were not followed, we reserve the right, where permitted by applicable law, to deduct the actual charges incurred from the refund.

Import duties, VAT, GST, sales taxes, customs charges, or other government charges originally paid by the buyer to authorities in the destination country are generally administered by those authorities. SilverRushRareFinds cannot guarantee reimbursement of taxes or duties that were not collected and retained by us.

8. Refunds

Once your return has been received, we will inspect the item and notify you whether the return has been approved.

Approved refunds will be issued to the original method of payment.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

We will not deduct any amount that applicable consumer law requires to be refunded.

9. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it and process the appropriate refund.

Where shipping labels, insurance, or other non-refundable third-party costs have already been incurred, any deduction of those costs will be subject to applicable law and the relevant service provider's refund rules.

Once an order has been transferred to the carrier, it will generally need to be handled as a return under this policy.

10. Return Authorization & Address

Please do not return an item without contacting us first.

Contact us to obtain return instructions and the correct return address before shipping your item.

Because antique silver pieces vary considerably in size, value, fragility, and insurance requirements, we may provide specific packaging and shipping instructions for high-value or delicate items.

11. Care of Antique Silver

Unless expressly stated otherwise in the individual listing, our antique and vintage silver items are not suitable for dishwasher use.

Please use appropriate, gentle cleaning and care methods suitable for antique silver.

Damage caused after delivery by dishwashers, excessive heat, abrasive or corrosive cleaning products, inappropriate polishing, dropping, impact, alteration, repair, dismantling, or other improper handling is not considered a defect that existed at the time of delivery.

12. Statutory Consumer Rights

This Returns & Refund Policy describes the general return procedures of SilverRushRareFinds. It does not exclude, restrict, or replace any consumer rights that cannot lawfully be excluded or limited.

Where mandatory consumer protection laws in your country or region provide greater rights than those described in this policy, those mandatory legal rights will apply.

SilverRushRareFinds – Fine Antique Silver Sales & Rental

If you have any questions about an item's condition, return eligibility, packaging, or return shipping requirements, please contact us before returning the item.